Situation
 

• Struggling supplier of solid polymers for medical and separations applications
• Declining margins
• Product and customer proliferation without understanding impact on cost-to-serve
• Nominal price increases in last 3 years

• Developed profitability model that determined Profit Before Tax (PBT) down to the product and customer level
• Assessed practices to find root causes of poor performance
• Developed and implemented an action plan to secure benefits
• Implemented a multi-level Balanced Scorecard to provide real-time feedback on the health of the business

• Realized $46 MM in benefits for a $700+ M business
• Improved Return-on-Sales from 6% to 12% within the 14 month target window